FAQ
How long does delivery take? Please allow 1–3 business days for your order to be processed and shipped. After shipping, delivery typically takes 5–10 business days via USPS. You'll receive a tracking number as soon as your order ships.
How much does shipping cost? Standard shipping is always free. We also offer an express delivery option available at checkout.
What is the order deadline? Orders placed before 5:00 PM New York time (EST/EDT) are processed the same business day. Orders placed after that will be processed the next business day.
How do I track my order? Every order comes with a tracking number sent to your email once your package has shipped.
Can I return an item? Yes — we offer a 30-day return policy. You have 30 days from the date you received your item to request a return. Items must be unworn, unwashed, in their original condition, and with all tags attached.
How do I start a return? Simply email us at info@hazelandco-ny.com with your order number and we'll guide you through the process. Please do not send items back without contacting us first — returns sent without prior approval will not be accepted.
Who pays for return shipping? Return shipping costs are the responsibility of the customer, unless we made an error — for example if you received a wrong, defective or damaged item. In that case we cover everything.
When will I receive my refund? Once your return has been received and approved at our warehouse, your refund will be processed. We'll notify you by email.
What if my item arrived damaged or incorrect? Please contact us at info@hazelandco-ny.com with your order number and a photo of the item and we'll make it right immediately.
Is it safe to shop with you? Completely safe. All credit card information is encrypted during transfer. Your personal data is handled in accordance with our Privacy Policy and applicable law.
How can I contact you? 📧 info@hazelandco-ny.com · 📞 +49 173 652 5093 · Monday–Friday: 9:00 AM – 6:00 PM (CET) · Saturday: 10:00 AM – 3:00 PM (CET) · Sunday: Closed